FAQ

FAQ Categories

Packing & Moving

Liability

Questions & Answers

Packing & Moving

Can McNaughton & Latrobe Moving & Storage move me from any state?

Yes, we can do ANY interstate move (from one state to any other).

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What if I am not moving out of Pennsylvania?

We can also move you within the state of Pennsylvania.

 

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Can McNaughton & Latrobe Moving & Storage help me pack?

Absolutely. We can have professional packers come to your residence and pack everything.

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Can McNaughton & Latrobe Moving & Storage move my personal vehicle?

Yes, we can.

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Can McNaughton & Latrobe Moving & Storage move my pet?

Arrangements can be made to move your pet(s).

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Do I have to disassemble my furniture?

Our crew will dismantle beds and remove the table legs, as well as detach bookshelves from desks and perform any other minor disassembly necessary to transport your goods safely. These services are included in the cost of your move. Some items, depending on the labor involved, are the customer’s responsibility to take apart. If you have any questions about a specific item, please discuss this matter with your relocation consultant.

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Can I leave the drawers full?

The drawers of dressers and chests may remain full as long as they contain clothes, blankets, pillows and other soft items. However in the case of desk drawers, you must empty them. China cabinets should be emptied and the contents packed. And even though cabinets and entertainment centers could have drawers filled with soft items, they should also be emptied before the move. Please call our office if you have any questions regarding these guidelines.

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Liability

Are you liable for my possessions?

We are liable on the minimum basis of $0.60 per pound per article (the industry standard). However, we also offer Extra Care Protection, which covers your goods for their replacement value. Please contact your relocation consultant for details.

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Are you liable for the contents of my boxes if I pack them?

We are liable for cartons that are packed by the owner. For instance, if there is visible damage on a carton you packed, then we are liable under the particular level of valuation you selected. However, this damage must happen while it is in the carrier’s possession. We are not liable for the contents of a carton that has no visible damage. But, if we packed the carton, then we are liable for all the contents under the particular valuation level you have selected.

 

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Are you liable for press-wood furniture?

Press-wood (or particleboard) furniture is purchased flat-packed (factory-packed) and assembled within your home. Furniture like this is not designed to be moved in an assembled state (it typically cannot bear the stresses of relocation). In these situations, our customers have two options: we can move the item assembled, but you will be asked to sign a waver absolving us from any liability for it. Or, you can choose to disassemble it on your own or have us disassemble it. In our professional opinion, disassembling it will result in the safest move.

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